HOW TO MAKE A COMPLAINT

STEP 1:

• If you are not happy with the service you have received from FPE Management then you should first of all ask for a copy of our in-house complaints procedure.
• Complaints will be dealt with internally by FPE Management by Tracy Francis the designated individual.
• FPE Management has eight weeks to resolve the complaint.

STEP 2:

If FPE Management fails to address or resolve the issues within the eight week period then you should contact The Property Ombudsman.

The Property Ombudsman Limited
Milford House
43-55 Milford Street
Salisbury
SP1 2BP

• 01722 333306
• admin@tpos.co.uk
• www.tpos.co.uk

If both parties agree, or the issue is deadlocked, the complaint can be taken directly to the ombudsman at any time within the eight-week period.

BEFORE YOU COMPLAIN

It’s worth checking out who the landlord is and who has overall responsibility for the

management of your property. If it’s a residents’ management company (RMC) owned by the leaseholders, then you should take up the issues with the directors of the RMC first in most cases. It will help in the long run if you are able to demonstrate that the directors support the complaint.